Posted by Iain Roome
2016-01-05

Hi Tom
I'm having problems that when you press the vote button the voters are informed they have already voted - even though they haven't.
I have created a new poll for this polling area and I am still having the same problem. When the IP/cookie is cleared in preview, sometimes it works and sometimes it doesn't.
Is there anything that can be done?
Thanks again and thanks for your last response - I got that sorted.

Iain
Posted by Tom
2016-01-07

Users in the same LAN share the same IP address, so if IP block is enabled and one of the users have voted, others can't vote. You can disable IP block to prevent it. To do so, open web/config/config.block.inc.php in a text editor. Find the following line:
define( 'ENABLE_IP_BLOCK', true );
Change true to false. The result should look like:
define( 'ENABLE_IP_BLOCK', false );